Development & Launch Timeline
 

• What is the expected timeline for my app to go live?

• Answer: While we prioritize a rapid launch, final approval is controlled by third-party platforms (Apple App Store, Google Play, Roku, Amazon). These external sources have their own review guidelines that are outside our direct control. We aim for submission as soon as all assets are provided.

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• What can cause delays in my app submission?

• Answer: The most common delays involve missing business documentation (such as a DUNS number, which is a mandatory requirement for large vendor marketplaces) or pending assets from the client side. Ensuring these are ready from the start significantly speeds up the process.

Communication & Support
 

• Why does your support team use tickets instead of phone calls?

• Answer: To ensure transparent communication and accurate tracking of your technical needs, we use a ticket-based support system. This ensures that every issue is documented, tracked, and routed to the correct technical lead, providing you with a more efficient resolution than a phone call alone.

 

• Do you offer one-on-one training sessions?

• Answer: Our support calls are dedicated to troubleshooting technical issues and resolving specific project questions. For general platform training, we have a comprehensive library of tutorials available on our [YouTube Channel/Knowledge Base]. These playlists are designed to help you learn at your own pace.

Scope of Service & Fees
 

• What is included in my SaaS subscription?

• Answer: Your subscription provides full access to the Nowcast TV & Mobile app-building dashboard and its integrated features.

 

• Are there additional costs for setup or development?

• Answer: While there is an industry-standard setup fee for professional development assistance with external marketplace integrations, we strive to make this process as seamless as possible for our subscribers and often offer promotions waiving the setup fee of $1000 (Limited Time Offers)

Technical & Platform Requirements:
 

• Why do you recommend using a computer for support sessions?

• Answer: Many of the tools we use for troubleshooting and app configuration require advanced screen-sharing capabilities that tablets do not currently support. To ensure we can effectively navigate your setup and provide the fastest resolution, we ask that you join our technical meetings from a laptop or desktop computer.

 

• Can I customize every UI element (like the video overlay)?

• Answer: To maintain the stability and performance of your app across all devices, certain interface elements are fixed system behaviors. If you are looking for specific functionality, we will always provide our recommended alternative approaches (such as adding 'Join Now' buttons or adjusting banners) to help you achieve your goals without compromising app stability.

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• What happens if my app gets rejected by the App Store or Google Play?
  Answer: If an app is rejected, our team will review the feedback provided by the marketplace and guide you through the required changes. In most cases, rejections are resolved by updating metadata, policies, or minor configuration adjustments before resubmission.
  
  
  Content & Media

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• What types of content can I upload to my app?
  Answer: You can upload videos, shows, series, and other media supported by the platform through the dashboard. All uploaded content must comply with the policies of the app marketplaces where the app will be distributed.
   

• Who owns the content uploaded to the app?

  Answer: You retain full ownership of all content uploaded to your app. Our platform simply provides the technology and infrastructure to distribute and manage that content across supported devices.

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• Do I need developer accounts with Apple and Google?

  Answer: Yes. App marketplaces require that the app owner maintain their own developer accounts (Apple Developer, Google Play Developer, etc.). These accounts ensure that you retain ownership and control over your application.