Introduction

Thank you for choosing NOWCAST. We appreciate the trust you place in us when building your mobile app, TV app, streaming platform, or video-on-demand experience.​ 

 

Our goal is to provide a clear, fair, and transparent refund policy so you understand what is refundable, what is not refundable, and how to contact us if you believe there is an issue with your purchase.​ Because NOWCAST provides SaaS access, app setup services, platform configuration, professional services, and in some cases third-party publishing or integration work, certain fees may become non-refundable once work has started. However, we are committed to reviewing refund requests fairly and helping resolve issues quickly.

 

Our Commitment to Customers

NOWCAST is committed to delivering the services, software access, and support described at the time of purchase. 

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If we fail to deliver a service we agreed to provide, if there is a significant platform issue that prevents you from using the service, or if you were charged incorrectly, we will review your case and work with you toward a fair resolution. This may include troubleshooting, account credit, service correction, or a refund where appropriate.

 

General Refund Eligibility

Refunds may be considered under the following circumstances:

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1. Failure to deliver agreed services
   If NOWCAST does not provide the service, access, or deliverable that was clearly agreed upon at the time of purchase.

2. Duplicate or incorrect charge.

3. If you were charged more than once, charged the wrong amount, or billed in error.

4. Significant platform issue
   If a verified technical issue within NOWCAST prevents you from accessing or using the core service, and our team is unable to resolve it within a reasonable time.

5. Written exception approved by NOWCAST
   In rare cases, NOWCAST may approve a refund or account credit at its discretion based on the facts of the situation.

 

Refundable vs. Non-refundable Items

​The following items are generally non-refundable once work has started or access has been provided:

• Custom development work

• Professional services

• One-time setup or onboarding fees after setup work has begun

• App design, app configuration, or app submission work already performed

• Third-party fees, platform fees, app store fees, or integration costs

• Completed consulting, training, or implementation services

• Subscription periods that have already been used

• Services cancelled due to violation of NOWCAST’s Terms of Service

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Refunds are not typically issued for changes of mind, choosing not to use the service, dissatisfaction based on preferences rather than service failure, or failure to provide required content, assets, approvals, or account access needed for NOWCAST to complete the work.

 

Subscription Fees

Monthly and annual subscription fees provide access to the NOWCAST platform and related services.

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If you cancel your subscription, your cancellation will stop future billing according to the terms of your plan. Subscription fees already paid are generally non-refundable once the billing period has started, unless the refund request qualifies under this policy.​ If you believe you were billed in error, please contact us right away so we can review the charge.

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App Store and Platform Approval

NOWCAST may assist with preparing, building, configuring, or submitting apps to third-party platforms such as Apple, Google, Roku, Fire TV, Apple TV, Google TV, Android TV, or other app stores and device platforms.

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Because these third-party platforms control their own approval processes, NOWCAST cannot guarantee approval by any app store or platform. A rejection, delay, policy change, or additional requirement from a third-party platform does not automatically qualify for a refund.

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However, where possible, NOWCAST will work with you to help address platform feedback, required changes, or resubmission steps.

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Refund Process

If you believe you're eligible for a refund due to an exception, please contact our support team at support@nowcast.cc within 7 days of your purchase. Include your order number and a clear explanation of the issue.

Our support team will review your case and respond within 3 business days. If approved, we will process your refund within 5 business days.

 

How to Request a Refund

To request a refund review, please email: support@nowcast.cc
Use the subject line: Refund Request

Please include:

• Your full name

• Business or organization name

• Email address associated with your NOWCAST account

• Date of purchase

• A clear explanation of the issue

• Any screenshots, receipts, or supporting details

 

Refund requests should be submitted within 7 days of purchase or within 7 days of discovering a billing issue.

We'll review your request within 3 business days and respond via email with our decision.

 

Review Process

Once we receive your request, our support team will review your case and respond within 3 business days.

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During the review, we may ask for additional information so we can understand the issue clearly. We may also offer troubleshooting, service correction, account credit, or another reasonable solution before issuing a refund. If your refund is approved, we will process it within 5 business days of approval.

 

Refund Method

Approved refunds will be issued to the original payment method whenever possible.

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• Credit card refunds will be returned to the same card used for purchase.

• PayPal refunds will be returned to the PayPal account used for purchase.

• If the original payment method is unavailable, NOWCAST may work with you to determine an appropriate alternative.

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Please note that your bank, credit card company, or payment processor may take additional time to post the refund to your account.

 

Refund Timeline

Most approved refunds are processed within 5 business days. In more complex cases, such as custom service reviews, billing investigations, or third-party fee verification, the review and refund process may take up to 14 business days

 

Account Cancellation and Data

If your NOWCAST account is cancelled or terminated, your access to the platform and related services may end according to your subscription terms. Cancellation does not automatically create refund eligibility unless your request qualifies under this policy.

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Before cancelling, we recommend exporting or saving any content, media, data, or materials you may need. Termination of your account may result in loss of access to account data, uploaded content, app configuration, and related materials.

 

Chargebacks

We encourage customers to contact NOWCAST first before filing a chargeback. Most billing concerns can be resolved quickly through our support team. If a chargeback is filed, NOWCAST may pause the account while the dispute is being reviewed by the payment processor.

 

Changes to This Policy

NOWCAST may update this Refund Policy from time to time. When changes are made, the updated policy will be posted on our website with the revised effective date.

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The version of the policy in effect at the time of your purchase will generally apply to that purchase, unless a newer version provides more favorable terms to the customer.

 

Contact Us

If you have questions about this Refund Policy, billing, cancellation, or your NOWCAST account, please contact us at: support@nowcast.cc.

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​We are committed to being fair, transparent, and responsive to every customer.